Refund Policy

Coolangatta Senior Citizens Centre (CSCC) complies with the Australian Consumer Law (ACL). Our refund policy clearly explains your rights and our obligations regarding payments for classes, memberships, activities and events.

Your Rights Under Australian Consumer Law

Under the ACL, you are entitled to a refund, replacement or credit if a service you pay for:

• Is not provided with acceptable care, skill or technical ability

• Is not delivered as promised

• Is significantly different from what was advertised

• Fails to meet a consumer guarantee in a major way

These rights apply regardless of any other policy we may have.

When Refunds Are Provided

We will offer a refund, credit, or transfer of booking when:

• A class, event or activity is cancelled by the CSCC

• A session is rescheduled and you cannot attend the new time

• The service delivered differs significantly from what was advertised

• You are unable to participate due to a verified medical reason (optional: add medical certificate requirement)

When Refunds Are Not Automatically Available

Under ACL, businesses are not required to provide a refund if you:

• Change your mind

• Make an incorrect choice

• Forget to attend

• Are no longer able to attend for reasons outside the CSCC’s control

However, we aim to be fair and will offer credits or transfers wherever possible.

Membership Fees

Membership fees are generally non-refundable, except where required by the ACL – for example, if services are not supplied or are significantly different to what was promised.

If the CSCC must temporarily close (e.g. for repairs or emergencies), membership validity may be extended.

Class & Activity Bookings

If you cannot attend a class or activity:

• You may transfer to another available session where possible

• You may request a credit toward a future class

• Refunds may be considered in special circumstances, in line with ACL consumer guarantees

We encourage members to notify us as early as possible to allow flexibility.

Events

For paid events (such as special luncheons, day trips or workshops):

• Full refunds will be provided if the event is cancelled by the CSCC

• Where external suppliers are involved, any booking fees charged to the CSCC may be deducted, if permitted by ACL

How to Request a Refund or Credit

Please contact us via:

PH: 07 5536 4050

M: 0400 706 329

E: info@coolangattaseniors.com.au

Or speak to a staff member at the CSCC.

To help us process your request, please provide:

• Your name

• The activity or service

• Date of purchase

• Reason for request

• Any supporting documents (if required)

We aim to process all refund or credit requests within 7–10 business days.

Our Commitment

We aim to treat all members fairly and respectfully. Where the Australian Consumer Law applies, we will always meet – or exceed – our legal obligations.