Privacy Policy

Coolangatta Senior Citizens Centre (“CSCC”) is committed to protecting the privacy of our members, visitors, volunteers, and website users.
We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy explains how we collect, use, store, and protect your personal information.

 

What personal information we collect

We only collect information that helps us operate the CSCC, communicate with you, and provide services.

This may include:

• Your name

• Contact details (phone number, email, address)

• Date of birth (for membership eligibility)

• Emergency contact details

• Attendance information (classes, activities, events)

• Payments or membership status

• Website enquiries or form submissions

• Photos or videos (only with consent)

 

How we collect information

We CSCC may collect information when:

• You become a member

• You complete a form (paper or online)

• You register for classes, activities, or events

• You contact us by phone, email, or through our website

• You give permission to be included in photos or promotional materials

• You visit our website (standard analytics may record basic traffic data)

We always aim to collect information directly from you wherever possible.

 

Why we collect personal information

We collect information to:

• Manage CSCC membership

• Process activity bookings and bus trips

• Communicate with members

• Share updates, newsletters, or important notices

• Ensure your health and safety during activities

• Plan and improve our services

• Meet any legal or reporting requirements (e.g., grants)

We will not use your information for anything unrelated to CSCC activities.

 

How we store and protect information

Your information may be stored:

• In our membership database

• In securely stored documents

• In password-protected systems

• On our CSCC website (for enquiries only)

We take all reasonable steps to keep your information safe, including:

• Restricted access for authorised volunteers and staff

• Secure storage systems

• Unnecessary data collected  is shredded  for your protection

We do not store financial or credit card details on our website.

 

Website and cookies

Our website may use basic cookies or analytics to understand how people use the site.
This information is general and does not personally identify you.

You can disable cookies through your browser settings.

 

Photo and media consent

The Centre sometimes takes photos during activities to promote community connection.

As per the T & C of CSCC:

• When signing your membership forms this gives consent for the use of photos 

• We never publish your image online or in print without your consent

• We will remove any photo immediately upon request

 

Sharing your information

We do not sell, rent, or trade your personal information.

We may share information only when:

• You give us permission

• It is required for safety (e.g., providing your emergency contact to paramedics)

• We are required by law

We do not share your information with advertisers or outside marketing groups.

 

Accessing or correcting your information

You may request:

• A copy of the personal information we hold about you

• Corrections or updates to your information

• Removal of information we no longer need

 

Contact us using the details below.

If you have questions or concerns about privacy, or you want to access or correct your information, please contact:

Coolangatta Senior Citizens Centre

2 Gerrard St, Coolangatta, Queensland, 4225 Australia

PH: 07 5536 4050

M: 0400 706 329

E: info@coolangattaseniors.com.au

 

Changes to this policy

We may update this Privacy Policy occasionally.
The most recent version will always be available on our website or at the CSCC office.